
Perspective:
Oh, What a Year!
We’ve made the point before: Specialty hearth retailers were hit hardest, and for the longest time, by a downturn that began almost six years ago.
We’ve made the point before: Specialty hearth retailers were hit hardest, and for the longest time, by a downturn that began almost six years ago.
It began with a phone call. On the line was a retailer, clearly upset with the lack of service and care he had been receiving from manufacturers’ reps.
In early January, Hearth & Home faxed a survey to 2,133 specialty retailers of hearth, barbecue and patio products, asking them to compare December 2013 sales to December 2012. The accompanying charts and selected comments are from the 192 useable returns.